Welcome to GXBill Customer Service

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If the self-help above still cannot solve your problem, you may submit a ticket.

Phone FAQ

• I lost my username or password, or my username and password does not work, how can I retrieve or refresh it?
  Use the account look up tool to location your membership. Once your membership is found, if it is still active, you can refresh the account or request your login information.
• The telephone number on the site did not work.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• How do I cancel my membership?
  Phone billing is a one time, non recurring payment option. It will not automatically rebill so there is no need to cancel.
• Will the website name appear on my telephone statement?
  In an effort to protect your privacy, only the phone number you called will be mentioned on your statement. No service or website name will appear on your telephone statement.
• I tried the the automated lookup feature above but I am still having problems with your service.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• I have a different question, how can I get help.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.

SMS FAQ

• I lost my username or password, or my username and password does not work, how can I retrieve or refresh it?
  Use the account look up tool to location your membership. Once your membership is found, if it is still active, you can refresh the account or request your login information.
• The telephone number on the site did not work.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• How do I cancel my membership?
  Phone billing is a one time, non recurring payment option. It will not automatically rebill so there is no need to cancel.
• Will the website name appear on my telephone statement?
  In an effort to protect your privacy, only the phone number you called will be mentioned on your statement. No service or website name will appear on your telephone statement.
• I tried the the automated lookup feature above but I am still having problems with your service.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• I have a different question, how can I get help.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.

Debit FAQ

• I lost my username or password, or my username and password does not work, how can I retrieve or refresh it?
  Use the account look up tool to location your membership. Once your membership is found, if it is still active, you can refresh the account or request your login information.
• The telephone number on the site did not work.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• How do I cancel my membership?
  Phone billing is a one time, non recurring payment option. It will not automatically rebill so there is no need to cancel.
• Will the website name appear on my telephone statement?
  In an effort to protect your privacy, only the phone number you called will be mentioned on your statement. No service or website name will appear on your telephone statement.
• I tried the the automated lookup feature above but I am still having problems with your service.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• I have a different question, how can I get help.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.

CC FAQ

• I lost my username or password, or my username and password does not work, how can I retrieve or refresh it?
  Use the account look up tool to location your membership. Once your membership is found, if it is still active, you can refresh the account or request your login information.
• The telephone number on the site did not work.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• How do I cancel my membership?
  Phone billing is a one time, non recurring payment option. It will not automatically rebill so there is no need to cancel.
• Will the website name appear on my telephone statement?
  In an effort to protect your privacy, only the phone number you called will be mentioned on your statement. No service or website name will appear on your telephone statement.
• I tried the the automated lookup feature above but I am still having problems with your service.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.
• I have a different question, how can I get help.
  Use our automated form to report the issue you encountered to our support team. Please be as detailed as possible with the exact issue that you encountered.